FAQ's
Welcome to the FAQ page of MyCraftGift! Here, we have compiled a list of commonly asked questions to provide you with quick and helpful answers. If you have any additional inquiries, please feel free to contact our customer service team. We are more than happy to assist you.
Q: How do I place an order?
A: Placing an order with MyCraftGift is easy. Simply browse our website and select the desired product. Follow the prompts to customize your figurine or water cup, providing any necessary details. Once you are satisfied, add the item to your cart and proceed to checkout. Fill in the required information, select your preferred payment method, and confirm your order. You will receive an order confirmation email shortly after.
Q: How long does it take to receive my order?
A: Each order is carefully arranged, packaged, and shipped. Your purchase usually takes 4 to 12 days to receive, depending on the location, and shipping time may vary depending on your location. After the order is shipped, you will receive a tracking number to monitor the progress of the package.
Q: What payment methods do you accept?
A: We currently accept payments via major credit cards, debit cards, and PayPal. These secure payment options ensure a smooth and reliable transaction process.
Q: What if I am not satisfied with my order?
A: Your satisfaction is our top priority. If, for any reason, you are not completely satisfied with your order, please contact our customer service team within 7 days of receiving your package. We will work with you to address any concerns and find a suitable solution, which may include a replacement or refund.
Q: Do you offer international shipping?
A: Yes, we offer international shipping to many countries around the world. During the checkout process, you can select your country to view the available shipping options and associated costs.
Q: How can I track my order?
A: Once your order has been shipped, we will provide you with a tracking number via email. You can use this tracking number to monitor the progress of your shipment through the respective shipping carrier's website.
We hope these FAQs have addressed some of your questions. If you need further assistance, please don't hesitate to contact our customer service team via phone at +86 13695172054 or email us at yearnface@outlook.com. We are here to ensure your experience with MyCraftGift is enjoyable and memorable.
